FAQ

NiceRx is a personalized direct-to-consumer telehealth platform that works with you to help you reach your wellness goals by handling everything from diagnosis to the delivery of medication. 

We focus on proven, science-backed treatments, and our healthcare providers can prescribe medications like GLP-1s if they’re right for you. 

It’s a straightforward process – you start with an online health questionnaire and then have a telehealth consultation with a licensed healthcare provider. If medication is prescribed, NiceRx will arrange convenient delivery from a licensed pharmacy. 

NiceRx offers ongoing support and resources to help you along the way. Our service is designed to be easy and convenient and everything is included in the monthly fee.

NiceRx offers convenient remote care for adults seeking to address health issues or improve their well-being.

Getting started with NiceRx is an easy 3-step process:

1. Tell us about yourself and your wellness goals by filling out our online questionnaire. If you’re qualified, you can join our program.
2. A licensed healthcare provider will review your detailed medical history and create a personalized care plan based on your goals.
3. If your healthcare provider decides it’s medically appropriate to prescribe medication, your medication will be conveniently delivered to your door. You can also fill prescriptions elsewhere and still use Alan to track your progress and connect with your doctor monthly.

NiceRx is currently available in all states across the United States except for New York and Kansas. However, it’s important to note that specific medications may be limited in some states. 

No, our service is 100% online. You will be diagnosed remotely by a licensed healthcare provider. 

You do not need to already have a prescription to use NiceRx. 

Certain products available through NiceRx are only available with a prescription from a licensed healthcare provider. To purchase these products, you will need to first consult with a licensed healthcare provider through the NiceRx telehealth platform. 

We make this process simple, fast and convenient for you. A licensed healthcare provider will remotely diagnose you based on your health information and prescribe a medication if medically appropriate.

No, NiceRx works complementary to your primary care provider. It’s important to keep your primary care physician and other healthcare providers up-to-date about your NiceRx treatment. 

Yes, telemedicine is safe and effective, but its success depends on your honesty and accuracy. It’s important to answer all questions truthfully and completely. Like any medical consultation, whether online or in person, healthcare professionals rely solely on accurate and up-to-date information about your case to provide the best care.

Healthcare providers on NiceRx depend entirely on the information you provide through the platform, whether in your initial visit or subsequent communications. They cannot independently verify this information. If medication is prescribed, it’s important to carefully read your personalized treatment plan before taking it and to adhere to the prescribed dosage strictly. Reading and understanding this information fully is essential for you to evaluate the risks and benefits of your treatment.

After you complete your medical history, you can schedule an appointment with the healthcare provider. Appointments are typically available as early as the next business day.

You will not be charged if you are not approved for medication. NiceRx authorizes your card for payment but will only bill you if the healthcare provider approves the prescription. If the medication is not approved, the payment authorization will be cancelled.

All doctors on the NiceRx platform are board-certified and have extensive experience. You will be connected with a doctor that is licensed in your state. 

Yes, you can video chat with a healthcare provider during your initial visit and follow-up appointments.

Yes, the healthcare provider providing you with care is licensed in your state.

Yes, a video call with a healthcare provider is required.

You should be in a quiet, private area with a strong WI-FI connection. If you experience technical issues, please try using a different device or browser.

When you schedule an appointment, you will receive an email with a link to join the appointment.  Please note that your healthcare provider may be finishing another appointment and could be a few minutes late. We appreciate your cooperation and patience as you wait to connect with your healthcare provider.

It’s important to be on time for your scheduled appointment. We recommend joining the visit a few minutes before the appointment starts so you will have enough time to get your microphone and camera ready. If you are late and the healthcare provider is no longer in the video call, please re-schedule the appointment by clicking the reschedule appointment link in your appointment confirmation email. 

You can click the Reschedule Appointment or Cancel Appointment links in your appointment confirmation email.

If your healthcare provider prescribes medication, you will receive an email from us with instructions on how to use the medication. Detailed information about the medication will also be included with the medication delivered to you.

We understand it’s frustrating when treatment doesn’t go as planned. We genuinely care about your well-being and want to help. To find the best solution for you, we recommend scheduling an appointment with your healthcare provider. They will guide you on what to do next.

It’s strongly recommended not to stop taking the medication or change the dosage on your own. For your safety, follow the prescribed guidelines for your personalized treatment plan. If you’re experiencing side effects or not realizing the benefits you were expecting, schedule an appointment with your healthcare provider. They have the medical expertise to guide you appropriately and review what options are right for you.

Please call 911 immediately.

Compounding pharmacies create custom medications tailored to individual patient needs. This might involve changing the form of a medication—for instance, making a liquid version of a drug that’s typically available as a tablet. Pharmacies can also compound medications using FDA-approved drugs when those drugs are on the FDA’s shortage list.

State-licensed compounding pharmacies, which adhere to strict federal and state regulations (including quality standards), prepare compounded drugs for you. It’s important to note that while these pharmacies must follow the law, compounded drugs are not subject to FDA approval and are not evaluated by the FDA for safety or effectiveness.

NiceRx’s partner pharmacies use strict manufacturing processes and quality control measures for compounded medications. Every batch is tested for sterility and potency. 

Compounded medications differ from generics. Generic drugs typically require FDA approval, with manufacturers demonstrating bioequivalence to the brand-name version. Compounded medications, however, are not FDA-approved. They are prepared by licensed compounding pharmacies only when a patient has a specific prescription for a medication that is not commercially available or when a drug is on the FDA’s shortage list. The compounding pharmacy must have the appropriate facilities and meet all applicable state and federal regulations before dispensing the medication.

It’s important to follow the prescribed guidelines in your personalized treatment plan. The dosage strength is typically increased over time in gradual increments to avoid side effects as your body gets used to the medication. To discuss changing your dosage, please schedule an appointment with your healthcare provider

Unfortunately, we cannot accept returns of prescription medications for reuse or resale and all sales are final. However, if you believe there’s been an error in filling your prescription, please contact us. 

It isn’t necessary to order refills as NiceRx will automatically schedule your refill shipments according to your prescribed treatment plan so you receive your refill medication before you run out. 

The online visit is free.

The medication cost is quoted on our website and in the checkout after you complete your online questionnaire. The quoted price includes the cost of medication, accessories, free shipping and the doctor’s visit.

You will only be charged after your healthcare provider has approved a personalized treatment plan and prescription.

Products, services and medications offered through NiceRx are not covered by insurance.

Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)  let you use pre-tax dollars from your paycheck for eligible medical expenses.

You can typically be reimbursed for the full amount of these expenses, although the exact amount depends on the funds available in your specific FSA or HSA. Be sure to check your plan’s guidelines and terms for details.

On average, this can save you around 30% on those medical costs, based on state and federal tax rates.

We currently accept Visa, Mastercard, American Express and Discover.

For the convenience of our members, signatures are not required for delivery.

Once your order has been shipped, you will receive a shipment confirmation email with a link to track your shipment. Orders are only shipped on weekdays. In most cases, you should receive your first delivery within 5 business of being approved for your personalized treatment plan. 

NiceRx will automatically schedule your refill orders according to the prescribed usage. You should receive your next delivery a few days before you run out of medication. We will inform you of your next shipment date in your shipment confirmation email.

NiceRx currently services all states except for New York and Kansas.

You can change your shipping address by logging into your account.

After completing your telehealth visit with your healthcare provider, NiceRx will send the order details to the partner pharmacy within 1 business day. If your healthcare provider approves a prescription during your telehealth visit, you should receive your order within 5 business days. Once the pharmacy ships your medication, you will receive a shipment confirmation email with a link to track your order. 

You can manage your payment methods by logging into your account.

To cancel or pause your membership, please send an email to [email protected]. If you’d like to pause your membership, please let us know which date you would like to continue and we will reschedule your next delivery according to your preference.

To reactivate your membership, please send an email to [email protected]. If your shipping address or payment method has changed since you paused or cancelled your membership, please log in to your account to update your information.

All products and services on NiceRx are currently only available by subscription. 

Not ready for your next shipment? Please email [email protected] and let us know when you would like to receive your next delivery. We can’t send your next delivery earlier than scheduled according to your prescribed treatment plan unless your dosage has changed and your current medication will run out sooner than initially expected.

You can log in to your account by clicking this link or the log in button at the top of our website. 

You can reset your password by clicking this link. After entering your email address and submitting the form, you will receive an email with a link to reset your password.

You can update your contact information by logging into your account.

We offer no-commitment plans that you can cancel at any time, and longer-commitment plans with discounted pricing, so you can choose which option works best for you. You can cancel at any time based on the commitment terms of the plan you signed up for by contacting us. We’re here to help you achieve your health goals!

If your payment is declined, NiceRx will send you an email to notify you and provide instructions on how to update your payment method. Additionally, we will make continuous attempts to process the payment using your payment method on file. If the payment is unsuccessful, your order may be delayed. Once your payment method is updated, we will attempt to charge your new payment method within 1 business day. To update your payment method, please log in to your account.

We understand that circumstances can change and you may want to cancel your subscription or change your next refill date. To assist you better, please contact us at least 48 hours before your next scheduled shipment date. 

All sales are final. While we cannot guarantee a refund once the pharmacy has dispensed your medication, we are here to help so if you have any questions, please feel free to contact us.